UrbanNest Furniture (“UrbanNest,” “we,” “us”) respects your privacy. This policy explains what information we collect when you shop with us, how we use it, and who we share it with.
Information We Collect
When you place an order, create an account, or contact us, we collect the information you provide directly: your name, email address, shipping and billing address, phone number, and order details. If you sign up for our newsletter, we store the email address you submit.
We do not collect or store your full payment card details. Checkout payments are processed by our payment provider, Sifalo Pay; card and mobile-money information is handled directly by Sifalo Pay under its own privacy and security practices.
Like most websites, we also collect some information automatically: your cart contents (via a session cookie so items stay in your cart while you browse), pages viewed, and basic site-usage statistics through Jetpack, the site analytics plugin built into our WordPress.com hosting.
How We Use Your Information
- To process and fulfill your orders, including shipping and delivery updates.
- To respond to customer service, warranty, and return requests.
- To send a one-time follow-up email about a recent order (for example, inviting you to review a product you purchased) — you are not enrolled in ongoing marketing email unless you separately sign up for our newsletter.
- To send newsletter updates, only if you opted in, and you can unsubscribe at any time.
- To keep our store secure and prevent fraud.
Who We Share Information With
We share the minimum information necessary with the third parties that help us run UrbanNest: Sifalo Pay (payment processing), our shipping carriers (delivery), and Automattic/WordPress.com and Jetpack (website hosting and basic analytics). We do not sell your personal information to advertisers or data brokers.
Data Retention
We keep order records for as long as needed to comply with our accounting, warranty, and legal obligations. Newsletter email addresses are kept until you unsubscribe or ask us to remove them.
Your Choices
You can ask us to access, correct, or delete the personal information we hold about you, or to unsubscribe from the newsletter, at any time by emailing us. Most browsers also let you block or delete cookies, though doing so may affect your ability to use the cart and checkout.
Contact Us
Questions about this policy or your data? Email oali86069@gmail.com or write to us at UrbanNest Furniture, Xero Awr, Hargeisa, Somalia.
This policy was last updated on September 3, 2026 and describes UrbanNest Furniture’s current data practices. It is a general policy and not a substitute for legal advice specific to your situation.