At UrbanNest Furniture, we design ergonomic home-office furniture to elevate how you work and live. We want your purchase and delivery experience to be as seamless as possible. Please review our shipping, return, and warranty policies below.
Shipping Policy
Order Processing Time
- All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive a second notification with tracking information once your order has shipped.
Shipping Rates & Delivery Estimates
- Free Shipping: We offer Free Standard Shipping on all orders over $150.00.
- Standard Shipping: For orders under $150.00, standard shipping rates are calculated at checkout based on weight and destination.
- Estimated Transit Time: Standard delivery typically takes 3 to 7 business days once dispatched.
Order Tracking
Once your package ships, you will receive an automated email containing your tracking number and carrier link. Please allow up to 24 to 48 hours for tracking details to update on the carrier’s system.
Freight & Large Item Deliveries
Standing desks and executive chairs are heavy, high-value items. Please note:
- Large shipments may arrive in multiple boxes (e.g., desk frame in one box, desktop surface in another).
- Standard delivery is curbside delivery or doorstep drop-off. Please ensure you have assistance available on delivery day if you require help bringing heavy packages indoors.
Damaged in Transit
Please inspect your packaging upon delivery before opening:
- If your item arrives visibly damaged or with severe box crush, please take clear photos of the exterior packaging and the damaged product immediately.
- Contact our support team within 48 hours at oali86069@gmail.com with your order number and photos attached so we can process a prompt replacement or claim.
Return & Refund Policy
30-Day Return Window
We want you to love your setup. We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.
Eligibility Criteria
To be eligible for a return:
- The item must be in original condition, undamaged, and free of missing parts.
- It must be repacked in its original packaging (including all hardware, manuals, tools, and protective foam).
- Proof of purchase (order confirmation or invoice number) is required.
How to Initiate a Return
- Email our support team at oali86069@gmail.com with your Order Number and the reason for the return.
- If your return is accepted, our team will provide you with return instructions and the authorized return shipping address.
Note: Items sent back to us without first requesting a return will not be accepted.
Return Shipping Costs
- Defective, Damaged, or Incorrect Items: UrbanNest Furniture covers 100% of the return shipping costs or provides a free replacement part.
- Standard Returns (Change of Mind / Preference): The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service with insurance, as we cannot issue refunds for items lost or damaged during return transport.
Refund Processing
- Once your return is received and inspected at our warehouse, we will notify you of the approval status of your refund.
- Approved refunds will be automatically processed back to your original payment method (Visa, Mastercard, Amex, etc.) within 5 to 7 business days.
- Note: Processing times may vary slightly depending on your bank or credit card provider.
2-Year Limited Warranty
All UrbanNest Furniture products (including electric standing desks and ergonomic seating) are backed by our 2-Year Limited Warranty.
- What it covers: Structural defects, manufacturing flaws, mechanical failure of electric motor lift columns, control keypads, gas lift cylinders, and recline mechanisms under normal home office use.
- What it does not cover: Normal wear and tear, cosmetic scratches, accidental spills, improper assembly, or unauthorized modifications.
- Warranty Claims: To submit a warranty claim, email oali86069@gmail.com with your order number, a brief description of the issue, and a short video or photo demonstrating the defect.
Questions & Customer Support
If you have any questions regarding your delivery, shipping status, or returns, please reach out to our team:
- Email Support: oali86069@gmail.com
- Response Time: Within 24 business hours (Monday – Friday)
- Location: UrbanNest Furniture, Xero Awr, Hargeisa, Somalia